Your Staff Runs the Same Checks Every Single Day. Why?
RekhaTech builds robotic process automation in healthcare — bots that handle eligibility verification, appointment data scrubbing, and authorization workflows overnight so your team walks into clean data every morning.
It’s 4:45 PM. Your Team Is Still Checking Eligibility.
Here’s how the last hour of every day looks at most medical practices: someone pulls up tomorrow’s schedule, opens a browser, logs into a payer portal, types in a patient’s name, waits, copies the result into your system, then moves to the next patient. Thirty patients. Five different portals. One overworked staff member trying to finish before they leave.
Some get skipped. Some get a quick glance instead of a real check. The ones that slip through become denied claims two weeks later — because the patient’s coverage had lapsed, or the copay was wrong, or the referral was never requested.
Now imagine a different scenario. Your team leaves at 5 PM. At midnight, a bot wakes up. It pulls every appointment for the next 30 days. It logs into each payer portal. It verifies every patient. By 6 AM, a clean report sits in your inbox. The work happened while everyone slept. This is healthcare process automation working exactly as it should.
- Staff spends 1–2 hours daily on manual eligibility checks that a bot can do overnight
- Add-on appointments frequently skip verification — leading to preventable denials
- Missing referrals discovered at time of service instead of 30 days in advance
- Authorization requests submitted one at a time during business hours instead of batched overnight
Three Bots. Three Problems Solved.
Every evening, the bot pulls your schedule for the next 30 days and logs into each payer portal — Availity, Navinet, Medicaid sites. It verifies every patient’s coverage, copay, deductible, and benefit status. Mismatches are flagged. By 6 AM, your front desk knows exactly which patients need attention — before anyone walks in.
Patients get added to the schedule all day — referrals come in, follow-ups get squeezed in. Those add-on appointments often skip the normal intake process. This bot scans nightly for any appointment added or modified within 30 days, cross-checking for incomplete demographics, missing referrals, lapsed authorizations, and insurance changes.
When the eligibility bot or add-on scrubber flags a patient who needs a referral or prior authorization, this bot initiates the request — pulling patient data, populating the form, and submitting to the payer portal. Your front desk used to spend an hour getting one auth approved. The bot submits ten overnight while your practice is closed.
Before any claim goes out, the bot applies payer-specific edit rules at scale — checking code combinations, modifier requirements, and coverage limits. Issues are flagged for human review before submission, not after denial. Clean claims go out faster. Dirty claims get caught before they cost you money.
ERA files downloaded, balanced, and posted automatically. The bot reconciles what the payer paid against what you billed, flags underpayments and denials, and routes exceptions to your team for review. No more manual downloading and keying in remittance data line by line.
Instead of your staff logging into five different portals to check claim statuses, the bot queries every portal on a schedule, pulls status updates, and compiles them into one report. Your AR team works from a single dashboard of actionable items — not a maze of browser tabs.
Our automation isn’t a generic software tool you install and hope works. RekhaTech builds each bot specifically for your practice — your EHR, your payer mix, your scheduling system, your workflows. Here’s the nightly cycle:
This cycle runs every night. It doesn’t call in sick. It doesn’t skip patients because it’s running late. It doesn’t make typos at the end of a long day. And every morning, your practice starts one step ahead of where it would have been.
The bot connects to your scheduling system and pulls every appointment for the next 30 days — including anything added or modified that day. New patients, add-on procedures, and changes that weren’t in last night’s scan are all identified.
The bot logs into each payer portal and checks every patient’s insurance status — active coverage, copay amounts, deductible levels, and benefit details. Any mismatch between what the payer says and what’s in your system gets flagged.
For flagged patients, the bot checks whether a referral or prior authorization is on file and still valid. If missing or expiring, it initiates the request automatically — pulling clinical data and submitting to the appropriate payer.
A clean summary lands in your inbox. Green means verified. Yellow means needs attention. Red means act now. Your team walks in knowing exactly what to work on — no guessing, no scrambles, no surprises at check-in.
Every bot RekhaTech builds runs inside a secure, HIPAA-compliant environment. Patient data is encrypted in transit and at rest. Access is role-controlled and logged. Audit trails are automatic. Our bots interact with your EHR and payer portals the same way your staff does — just faster and without errors. Your patients’ information never leaves the environment you already control.
Reduction in administrative processing time for practices using healthcare RPA — hours returned to your team every single day.
Hours your team was spending on manual eligibility checks, payer portal logins, and data entry — now handled by bots overnight.
Claims submitted faster when RPA handles data scrubbing, eligibility verification, and authorization checks before your billing team touches them.
How RekhaTech replaced hours of daily manual portal logins with an automated eligibility verification bot — eliminating copay errors and freeing hundreds of staff hours per month. Read the BOT eligibility verification case study
What Would Your Team Do With Two Extra Hours a Day?
Tell us which manual processes are eating your team’s time. We’ll show you exactly what can be automated — and what the impact looks like for your practice.