Medical practices have gotten used to staff shortages, rising prices, and more administrative work. Doctors and office managers are spending more time on the phone and filling out paperwork than on taking care of patients, which hurts both revenue and happiness. A healthcare virtual assistant (HVA) is a modern solution. They are trained professionals who...

The phone rings. Again. It’s 9:12 AM on a Monday. One line is blinking with a new patient inquiry, another holds a pharmacy follow-up, and your front desk receptionist—overwhelmed—accidentally drops a third call. Meanwhile, a patient at the window is tapping their fingers, waiting to check in. Sound familiar? This scene plays out in medical...